GENERAL USER AND SALES CONDITIONS

Introduction:

The website http://www.ogkrunch.com hereinafter the "site" is an e-commerce site that sells products / services to users who surf the site.

The Buyer (hereinafter referred to as the "Buyer") is anyone who visits one or more web pages on this site that may or may not have initiated a purchase process on the Site.

The seller (hereinafter referred to as "the seller") is "SARL OG et LA CHOCOLATERIE",

ADDRESS OF THE SEAT:

SARL OG ET LA CHOCOLATERIE 

10 EDMOND ALDOSA STREET

30128 GARONS

The seller can be contacted via mail, info@ogkrunch.com

Purpose and scope

The present conditions of sale (hereinafter referred to as the "conditions") determine the application without limitation or reservation to all relations between "SARL OG et LA CHOCOLATERIE" and anyone who purchases products carried out by "SARL OG et LA CHOCOLATERIE "on this site.

As part of these terms and conditions, the terms and conditions of the product are referred to the product offered being part of this site.

The Buyer declares to have read these Terms and Conditions before ordering. As such, this means that a person to order (a) product (s) on the site to which these conditions apply, accepts these complete conditions.

The website is hosted by an external provider, "SARL OG et LA CHOCOLATERIE" is not liable for any interruption of the site service, the occurrence of bugs or damage as a result of fraudulent burglary by a third party.

The buyer declares prior to his order to have full legal authority to participate in these Terms and Conditions.

The seller reserves the right to change these Terms and Conditions at any time without retroactive effect for orders in progress. In this case, the applicable conditions are in effect on the date of validation of the order by the Buyer.

The last modification date is: 08/07/2018.

II Order

A. How to place an order?

You can place your orders on the internet via http://www.ogkrunch.com.

B. General provisions

Each order placed by placing an order as identified above implies the acceptance, without limitation or reservation, of the General Terms and Conditions.

The buyer who wishes to purchase a product must:

specify the method of payment and delivery,

fill out the identification form on which he will give all necessary information or give his customer number if he has one, fill in the online order form and list all references of the chosen product,

confirms the order after verification,

confirms the order by double-clicking and payment,

make the payment according to the given conditions.

The sales contract will only be considered definitive after the seller has sent the buyer the confirmation of receipt of the order by e-mail.

The order, the confirmation of the acceptance of the offer and the confirmation of receipt are considered to be received when everyone has access to it. 

III. Characteristics of goods and services offered

Each product is accompanied by a description; for some of them, marked as DF, the buyer may have access to the supplier documentation.

The photographs of the catalogue are as faithful as possible but cannot ensure a perfect resemblance to the product, especially with regard to colours. The photos, images and descriptions of the products may vary, depending on the browsers used.

The products offered for sale are listed in the catalogue published on the seller's website. These products are offered within the limits of available stocks.

IV. Price

The prices in the catalogue are prices in euros including all taxes (including VAT), taking into account the VAT that applies on the day of the order.

The seller reserves the right to change his selling prices at any time, on the understanding, however, that the price guaranteed to the buyer is the one present on the site on the day of confirmation of the order.

Prices do not include shipping costs, which will be charged on top of the price of the product(s) that have been purchased.

The shipping costs are indicated before the buyer confirms his order. These costs are also available on the home page of the site.

V. Geographical sales area, delivery and retirement

Our products are offered for sale worldwide.

A right of withdrawal is hereby set at the address described in the introduction to this document.

In the case of withdrawal of the order, the latter may be executed by the buyer or by a person who duly mandated by the buyer,

by means of a mandate set out in the buyer's original, as well as the duly authorized person.

The buyer or his agent must receive his order or withdraw as soon as the seller informs him about his availability within a period of a few days after this order information; Non-receipt of the goods constitutes a contractual shortcoming which can be attributed to the buyer.

In the case of the sale of goods and securities, the decision of the sale is made automatically and without summons in favour of the seller, after the expiry of the agreed term for withdrawal.

VI. Right of withdrawal - Right to return

A. Faculty of withdrawal

The non-professional buyer, or the consumer, has a period of 7 days from receipt of the goods or acceptance of the offer for services, to make use of his right of withdrawal.

If this period expires on a Saturday, Sunday or a holiday or public holiday, it is extended until the next working day.

Products must be returned in perfect condition for resale and in their original condition (packaging, accessories and any notices included).

The return shipping costs are the sole responsibility of the seller in case of a delivery error.

Agreement for which the right of withdrawal cannot be exercised:

- a service contract whose performance started with the consent of the consumer, before the end of the period of seven working days,

- an agreement for the delivery of tailor-made goods which due to their nature is not fast can be diverted or quickly deteriorate or expire (for example: perishable goods),

- contract for the provision of accommodation, transport, catering and leisure services to be provided on a certain date or period.

The right of withdrawal implies the obligation for the seller to repay the full sum of the sums paid by the buyer, at the latest within thirty days from the date on which this right was exercised.

B. Right to return

In the event of finding a hidden defect, the buyer has the right to return the product under the conditions defined below in articles 1641 to 1648 of the French Civil Code under the conditions defined below.

C. Procedures for exercising these rights

The buyer who wishes to make use of these rights must contact the seller with the contact below to indicate a return shipments, if not, he must return the products and / or inform the seller about the shortcomings. Use these rights in any way and to give a certain date (recommended with, for example, confirmation of receipt).

Contact:

SARL OG et LA CHOCOLATERIE
10 RUE EDMOND ALDOSA
30128 GARONS

The buyer must state the circumstances under which the defect or hidden defect appeared, as well as the parts of the product that it concerns. He can request reimbursement of delivery costs.

VII. Payment method

The buyer guarantees the seller that he has all the necessary authorizations to use the payment method he has chosen when registering the order.

The buyer can then pay his order by:

1. Bank card on the website of the seller: to guarantee the security of payment by credit card, these payments are made through the secure PayPal system. These systems use the SSL protocol (Secure Socket Layer) for the transport of bank data. The transmitted information is encrypted by software and no third party can read it during transport on the network. The credit card used for the payment of the order will be charged at the time of the order.

At the request of the buyer, the buyer receives a paper invoice with VAT.

VIII. Delivery time – execution Delivery

A. Time execution, Irrespective of the price of the goods or services ordered by a consumer (buyer), the date of delivery of the product or the performance of the service (s), in a maximum period of 7 days, this will be indicated in the e-mail mail from the order confirmation by the seller. 
The buyer has the right to terminate the contract if the contractual delivery time is exceeded by 7 days. The cancellation takes place by registered letter with acknowledgment of receipt for a maximum period of 60 working days following the date on which the goods should have been delivered.

B. Terms of delivery

Deliveries take place at the address that the buyer has specified when placing his order in the geographical areas specified in Section V.

The delivery costs are the costs described by the seller in the window via the link: "Payment and delivery information ".

The buyer is obliged to check the condition of the packaging or the received packaging and its contents after delivery in the presence of the agent of the delivery person.

The risks are the responsibility of the recipient from the moment the products are delivered. The person who is the addressee or the authorized person indicated on the order and transport documents. The addressee must report any damage observed during delivery, applying the principle of the carrier's presumption of liability by issuing written, significant and complete reservations.

The addressee's action against the carrier for the damage suffered by the goods must 3 days after the delivery is realized by sending a registered letter or a bailiff who executes the reasoned objection of the addressee.

IX. Responsibilities

The seller is fully responsible towards the buyer for the successful execution of the distance contract, regardless of whether it is executed by the seller who signed the contract or by an intermediary.

If the seller proves that this poor performance is due to the buyer, the unpredictable and insurmountable intervention of a third party to the agreement that prevented or impeded its execution, or in case of force majeure, this can be fully or partially exempted from this responsibility.

X. Warranty

All products supplied by the seller benefit from the legal warranty provided by articles 1641 and following of the French Civil Code.

All claims, requests for exchange or refund must be made by post at the address of the seller within thirty days of delivery.

XI. Availability of the product

In case of non-availability of the ordered goods or services, the Buyer will be informed of this non-availability and can choose to keep his order or be reimbursed without delay within 30 days after payment of the amounts he has already paid. Apart from this period, these sums yield interest at the statutory rate.

However, if the possibility is provided before the conclusion of the contract or in the contract, the seller can offer a good or a service of comparable quality and price. The buyer is informed of this possibility in a clear and understandable way.

XII. Intellectual property

All elements of the Seller's site are and remain the exclusive intellectual property of the Seller. No person is authorized to reproduce, exploit, retransmit or use parts of the site for any reason whatsoever, even if partially considered, such as software, visual or sound.

XIII. Personal data

The information requested by the seller during an order from the buyer is necessary for the management of his order by the seller and his business partners. In accordance with the French law on personal data, files and freedoms of January 6, 1978, the personal information relating to buyers can be subjected to automated processing. The seller reserves the right to collect information about the buyers. In exclusively by means of cookies and, if necessary for the correct processing of the order placed, to send the collected information to the business partners. The users have the right to access and rectify the data relating to them, in accordance with the French law of 6 January 1978. This right of access, rectification and opposition to the personal data can be exercised by means of the contact form.

XIV. Archiving - Proof

The seller archives purchase orders and invoices in a reliable and durable manner that forms a faithful copy and during a retention period of 10 years. The seller's records are considered by the parties as proof of electronic communication. This concerns the buyer's digital order, confirmation e-mail sent by the seller, general and special sales conditions on the date of the order placed, payments and transactions between the parties.

XV. Dispute Resolution

These conditions for online sales are subject to French law. In case of dispute, jurisdiction is transferred to the competent French courts, regardless of the number of defendants or guarantee claims.

LEGAL NOTICE

Company name: SARL OG ET LA CHOCOLATERIE

Head office: 10 RUE EDMOND ALDOSA 30128 GARONS

Tél: +33 6 98 51 09 07

E-mail: contact@ogkrunch.com

Siret: 8212547600019

Owner of the website CONTENT: SARL OG ET LA CHOCOLATERIE

Host: OVH HISPANO SL

Head fortification: C / Alcalá 21, 5.ª planta, 28014 Madrid, España

NIF: B-83834747

Registro Mercantil de Madrid el tomo 19,514, folio 77, sección 8, hoja M-342678

 

Powered and made by: Call-me Agency

Head office: 8, rue buzelin, 75018, Paris

 

1 - Terms of use of the site

OUR COMPANY The aforementioned name offers its services on condition that you agree to abide by these conditions of use, which OUR COMPANY mentioned above, is free to change at any time.

2 - Intellectual property

In accordance with the laws governing intellectual property, the reproduction or use of the elements found on this website is wholly or partially prohibited. Only legal exceptions, including representation within the family circle, copy for private use or the right of short quotations, are maintained.

All texts, photos, logos, brands and other elements displayed on this site are reserved and protected by the Intellectual Property Law. (Copyright, neighboring law, trademark law ...).

Any full or partial representation of this site in any way, without the express permission of the website operator is prohibited and constitutes an infringement that can be penalized by Articles L 335-2 and also the Code of Intellectual Property ( Code of Intellectual Property.)

The same applies to all databases on the website that are protected by the provisions of the law of 11 July 1998 transposing the code (CPI) of the European directive of 11 March 1996 on the legal protection of databases.

3 - Personal data

OUR COMPANY as mentioned above undertakes to keep the personal information provided by the user of the site confidential and not to transfer it to other companies or organizations.

OUR COMPANY mentioned above. Undertakes to guarantee to any person who requests it a right of access to, rectification and deletion of data concerning him.

4 - Responsibility

OUR COMPANY mentioned above. Declares all responsibility for the difficulties that arise during access to the internet site or for communication errors.

OUR COMPANY mentioned above, reserves the right to change the site in whole or in part, to suspend temporarily or permanently, without notice.

OUR COMPANY mentioned above can in no case be held liable for you or against a third party for any change, interruption or suspension of the site.

5 - Hypertext links

You are free to make links to this site to the extent that they do not affect the image of the publisher. You are authorized to create links to the pages of the site in the following format: html, php, xml.

The practice of framing is prohibited, as is any other practice or technique that can cause confusion in public opinion.

Deep links to documents in PDF, Doc or RTF format are prohibited. Indeed, this type of document does not make it possible to take note of these terms of use.

OUR COMPANY mentioned as above is in no way responsible for the content of the websites that are accessible through that website other than www.ogkrunch.com